Just In Time Support
TutorHelp will reduce calls to the Help Desk and provide superb customer service for your users.
When a user has a question, they can enter their query into TutorHelp and instantly find the answer in the TutorPro tutorials to save them phoning the Help Desk. Conversely, Help Desk professionals can email the 'ULR link' to the user with the tutorial to review. TutorHelp assists users to be self-sufficient and reduces expensive, "How Do I...?" calls coming into Support.
Experience shows that, properly publicized, e-learning can reduce 'How Do I...?' calls by 40 - 60%.
Firms quote the sum of $5 per minute lost for every problem encountered by attorneys. Add this up over a day and you are looking at potentially $2,400 a day or even up to $24,000 over two weeks, not to mention missed deadlines, possible misfiling, and unprofessional looking documents.
Another way of calculating this cost is to look at the calls received on your Help Desk. This could be a staggering $20K per month of potential savings! This cost can be reduced by the use of eLearning.
600 calls per month, 2/3 are training related and about 10 minutes in length at $5/minute = $20K
TutorHelp covers all TutorLibrary topics plus any courseware created or customized by you using TutorAuthor.
The Help Desk can also e-mail the relevant training snippets direct to the user. This helps make users self-sufficient and reduces expensive, "How Do I...?" calls coming into Support.
TutorHelp Features
- TutorHelp can be configured to operate in Advanced or Standard mode for access by users directly or though emails sent by the Help Desk.
- TutorHelp can be kept minimized in the System Tray ready for instant action.
- TutorHelp can be configured to work alongside TutorEnterprise if required.
- TutorHelp can work alongside TutorSync for remote training purposes.
- TutorHelp allows you to save search information to help speed up support calls.
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