Just in Time Training

TutorPro helps minimize the demands placed upon the IT support staff by providing access to the exact training users need at the exact time they need it. Using TutorPro, there is:

• No need to engage a teacher to teach the class
• Access to training materials 24/7
• The ability to realize multiple uses out of one piece of content

With TutorPro, users simply access content by searching on the required topic. If a call is made to the Help Desk, staff can follow up by e-mailing the URL to the part of the training that the user requires.

This consolidates the answer given verbally, gives a good image of the Help Desk and encourages the user to be self-sufficient next time around.