A Day In the Life…of our Client Success Manager
As we wrap up June, this week’s blog comes from TPHQ, as we provide another opportunity for you to get to know one of the members of Team TP!
Julie Campbell is our U.S. based Client Success Manager and works out of our Atlanta office. She is from Atlanta and has lived in Tennessee, St. Louis, New York & Paris. Her father is from Copenhagen and she has traveled Scandinavia extensively. Along with traveling to Europe & Russia, Julie spent a lot of time in the Caribbean Islands while she grew up.
She has an extensive career including 20+ years of supporting and managing software development teams and customer advocacy. Supporting clients surrounding whatever software she is working on is Julie’s joy! A previous role afforded her the opportunity to live in New Mexico, while her husband worked at the National Laboratory in Los Alamos and she worked for a spin off company. During her time in New Mexico, she worked as a contractor for The Department of Energy and discovered her love of document review processes and technical writing!
Her days at TutorPro begin with reviewing client cases and feature requests along with Xavier Campbell, our Support Specialist, and making sure the support team is on top of everything. Julie manages documentation, processes, product training and related resources to make our Client Family’s lives easier and she ensures that TutorPro shines in every way possible!
Client advocacy is very important to her and during her job search, finding a company that matched her beliefs was crucial. Upon learning more about TutorPro, it was clear to her that Client Family Members were truly a priority, and that solidified her decision to join.
“Not only did TutorPro chose me, but I also chose them.” –Julie Campbell
Julie has a Degree in Theater & Music and loves singing, performing and directing on stage. She sang with the Atlanta Symphony Chorus in the past and recently directed the musical, Annie. She is also a member of the Masterworks Chorale here in the Atlanta area.
Within the last year, a recent personal project that she worked on included her designing software, creating user interface, and designing the user experience surrounding a Theatrical Production Software. This particular software makes the life of a director/producer easier by scheduling rehearsals, script parsing and other responsibilities. Julie uses her natural creative side in conjunction with her analytical side to balance her work and personal life.
When she is not working, on stage or in the theater, Julie can be found spending time with her husband, three daughters (occasionally singing with them too!) and 2-year-old granddaughter, Eloise, who she loves playing with and is her pride and joy!
Julie has been with the team for nearly eight months now, and we’re looking forward to working with her for many years to come.