Do You Know What Your Employees Don’t Know?

This blog comes from Team TutorPro’s Client Success department following a recent conversation with a Client Family Member (CFM) about Assessments.

We all know how important regular training is for our employees, and also Assessments. However, our CFM shared “We don’t know what our employees know and don’t know!”

Is that the case for your organization as well?

We have been hearing this more and more recently and we totally understand! This is the time of year that we find clients are tightening up their training programs and Quarter One is often a time for hiring.

Assessing current employees, as well as potential new hires, can be time consuming for you and frustrating for the employee.

TutorPro’s Live Content Studio Assessments work with the employee, or candidate, during workflow to identify their skill level. They allow the learner to complete the workflow across multiple applications, using any method. Whether the workflow is in an installed application on the desktop, or accessed via a browser, the learner has access to their real-time environment and any custom add-ins, styles and templates, etc.!

For every assessment taken, Live Content Studio provides a detailed report of each mouse click and keyboard stroke. These results are instantly available to the employee and the assessor. The report also provides instant access to targeted training to help close any knowledge gaps.

Take a second to read how our CFM, Ice Miller LLP, used Assessments to solve their training issues. Maybe you can relate?

The Assessments can also help with testing candidates during the pre-hire process. Let’s say that the candidate claims to be an expert in Microsoft Word, during the interview process you can tie in an Assessment of the skill set to determine if the candidate is qualified. Allowing you to decide as to whether they may be a good fit.   

We recently used Live Content Studio assessments during our own recruitment process. You can read about it in a blog from our CEO, Claire Revell,  “The Importance of Hiring the Right People.”

We previously used simulations to assess our learners. This isn’t really an authentic assessment. Also, we were not always able to allow for multiple correct responses. We were thrilled when we saw that TutorPro Live Content Studio will allow us to assess users in the live application, without prompting an answer at any point, and that it allows us to award credit to the learner for the use of any correct method. This provides an honest evaluation of a learner’s current level of proficiency.

Tony Gerdes – Learning & Development Director. Offit Kurman, Attorneys at Law

If you find that your current evaluation needs are not meeting your business needs, please feel free to reach out to us. We would be happy to review your current process and make suggestions that will assist you. 

About the author: TeamTP