Ice Miller LLP – Custom Assessments Drive Engagement
Ice Miller recognized the need to keep technology skills current and relevant by improving and expanding these skills in the firm. A team with representatives from HR and Technology Training was tasked to develop a technical core competency program for the firm’s legal secretaries. A second challenge was issued to the team to focus on developing people and defining learning paths to progress. Additionally, the plan had to respect the past experience of the secretaries while developing new skills.
If the firm was going to implement accountability for developing firm standards, it was critical that the secretaries be able to complete tasks using their preferred methods. That concept led the team to search for a solution that would be customizable to reflect the tools used by the firm and how work was being done at Ice Miller. This was achieved with the consultative guidance of the TutorPro team.